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Privacy policy

Last updated: 31 July 2026

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1. About this policy

Verdant House Co respects your privacy and takes the protection of your personal information seriously.

This policy explains how we collect, hold, use and disclose personal information when you:

  • Visit our website or store
  • Contact us with a question
  • Purchase or enquire about our products
  • Arrange delivery or feature tree installation
  • Enquire about workshops, events or creative space hire
  • Join our mailing list
  • Interact with us through social media

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.

In this policy, we, us and our refer to Verdant House Co.

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2. The personal information we collect

The information we collect depends on how you interact with us. It may include:

  • Your name
  • Email address
  • Phone number
  • Home, delivery or installation address
  • Details about your enquiry, purchase or booking
  • Information contained in landscape plans or plant schedules you provide
  • Photos or details of your property, garden or planting area
  • Information about site access for deliveries and installations
  • Workshop, event or creative space hire details
  • Transaction and purchase information
  • Your communication and marketing preferences
  • Messages, feedback and other correspondence with us
  • Technical information such as your IP address, browser, device and website activity

Where payments are processed by a third-party payment provider, we do not usually receive or store your complete card details.

We do not generally seek to collect sensitive information. Where you choose to provide it, we will only handle it where reasonably necessary and permitted by law.

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3. How we collect personal information

We may collect personal information:

  • Through website forms
  • When you contact us by email, phone or social media
  • When you visit or make a purchase in store
  • When you place an order or arrange delivery
  • When you enquire about plant sourcing or feature tree installation
  • When you book or enquire about an event, workshop or space hire
  • When you subscribe to receive updates from us
  • From a person acting on your behalf
  • Automatically through cookies and website analytics tools

You can browse our website without identifying yourself. However, we may need certain information to answer an enquiry, arrange an order, provide delivery or complete another request.

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4. Why we collect and use personal information

We may collect, hold and use your information to:

  • Respond to questions and enquiries
  • Help you find or source plants, feature trees and garden products
  • Fill plant orders from landscape plans
  • Arrange product delivery
  • Assess access and arrange feature tree installation
  • Process purchases, bookings and payments
  • Manage workshops, events and creative space hire
  • Confirm product availability
  • Provide customer service
  • Send updates or marketing communications you have agreed to receive
  • Improve our website, products and in-store experience
  • Protect our website and business systems
  • Meet our legal, accounting and record-keeping obligations
  • Resolve complaints or disputes

We will not use your personal information for an unrelated purpose unless you have consented or the use is otherwise permitted by law.

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5. Marketing communications

We may send you information about new plant arrivals, events, workshops, products or other store updates where you have asked to receive them or where we are otherwise permitted to do so.

You can unsubscribe at any time by:

We may still send service-related messages about an active enquiry, order, delivery, installation or booking.

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6. Cookies and website analytics

Our website may use cookies and similar technologies to:

  • Remember website preferences
  • Understand how people use the website
  • Measure website traffic and performance
  • Improve website content and navigation
  • Support website security
  • Measure the effectiveness of advertising, where applicable

Cookies are small files stored on your device. You can change your browser settings to block or remove cookies, although some parts of the website may not work as intended.

We may use third-party analytics or advertising services. These providers may collect information such as your IP address, device details, pages visited and actions taken on the website.

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7. When we disclose personal information

We may disclose personal information where reasonably necessary to:

  • Our employees and authorised contractors
  • Wholesale growers and product suppliers
  • Delivery and transport providers
  • Feature tree installation contractors and equipment operators
  • Website hosting, IT and security providers
  • Email, customer management and marketing platforms
  • Analytics and advertising providers
  • Payment processors and financial institutions
  • Event or workshop service providers
  • Accountants, lawyers, insurers and other professional advisers
  • Government agencies, regulators or law enforcement where required by law

We only provide these parties with the information reasonably required for them to perform their role.

We do not sell personal information.

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8. Overseas disclosure

Some service providers used to operate our website, email, analytics, payment or business systems may store or process information outside Australia.

Where personal information is disclosed overseas, we will take reasonable steps required by applicable privacy laws to ensure it is handled appropriately.

The countries involved will depend on the service providers used by Verdant House Co.

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9. How we protect personal information

We take reasonable steps to protect personal information from:

  • Misuse
  • Interference
  • Loss
  • Unauthorised access
  • Unauthorised modification
  • Unauthorised disclosure

These steps may include access controls, secure systems, staff procedures and the use of reputable service providers.

No method of transmitting or storing information is completely secure. While we take reasonable precautions, we cannot guarantee the security of information sent over the internet.

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10. How long we keep personal information

We keep personal information only for as long as it is reasonably needed for:

  • The purpose for which it was collected
  • Providing products or services
  • Managing ongoing customer relationships
  • Legal, tax, accounting and insurance requirements
  • Resolving enquiries, complaints or disputes

When information is no longer required, we take reasonable steps to delete it or remove identifying details, unless we are required to retain it.

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11. Accessing or correcting your information

You can contact us to:

  • Request access to personal information we hold about you
  • Ask us to correct information that is inaccurate, incomplete or out of date

Send your request to:

Email: info@verdanthouseco.com.au
Address: 1020 Stanley Street, East Brisbane QLD 4169

We may need to verify your identity before responding. In some circumstances, the law may allow us to refuse access. Where this happens, we will explain the reason unless we are prevented from doing so.

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12. Privacy complaints

Contact us if you believe we have mishandled your personal information or failed to meet our privacy obligations.

Please include:

  • Your name and contact details
  • A description of the issue
  • Any relevant dates or communications
  • The outcome you are seeking

Send complaints to:

Email: info@verdanthouseco.com.au
Address: 1020 Stanley Street, East Brisbane QLD 4169

We will review the complaint and respond within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

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13. Third-party websites

Our website may contain links to other websites or services. We are not responsible for how those third parties handle personal information. You should review their privacy policies before providing them with your information.

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14. Changes to this policy

We may update this policy when our services, website systems or information-handling practices change.

The latest version will be published on our website with the date it was last updated.

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15. Contact us

Questions about this policy or how we handle personal information can be directed to:

Verdant House Co
1020 Stanley Street
East Brisbane QLD 4169
Email: info@verdanthouseco.com.au

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